Refund policy

Returns & Refunds

Custom Photo Magnets

Because each magnet is personalized and made to order using your photos, we do not accept standard returns or exchanges for changes of mind.

If your order arrives damaged, defective, or incorrect, please email hello@binkandco.com with your order number and photos of the issue. We’ll review it and work with you on an appropriate resolution.

If you need to cancel or change an order, contact us as soon as possible. We may be unable to make changes once production has started.

Live Event Bookings

Refunds, deposits, and cancellations for live event bookings are governed by your signed Event Services Agreement, not this policy.

Contact Us

For questions about an order, email hello@binkandco.com.