Refunds & Shipping Policy

Last Updated: September 14, 2026

1. Order Processing

Custom Photo Magnets: Please allow 2–5 business days for your order to be prepared. Need a rush turnaround or a specific delivery date? Email us at hello@binkandco.com and we'll do our best to accommodate.

Live Event Orders: Magnets created on-site at your event (wedding, party, or private booking) are produced and provided during or shortly after the event itself, per the timeline outlined in your Event Services Agreement.

2. Shipping

We currently ship within the United States only due to international shipping costs. We hope to offer international shipping in the future.

Delivery times vary by destination, typically 3–10 business days once your order ships. You'll receive a tracking number as soon as your package is on its way.

If you need to change your shipping address, contact us as soon as possible — we can only update orders that haven't shipped yet.

3. Refund Policy

Custom Photo Magnets: Because each magnet is personalized and made to order using your photos, we do not accept standard returns or exchanges for changes of mind. If your order arrives damaged, defective, or incorrect, please email hello@binkandco.com with your order number and photos of the issue. We’ll review it and work with you on an appropriate resolution. If you need to cancel or change an order, contact us as soon as possible. We may be unable to make changes once production has started.

Live Event Bookings: Refunds, deposits, and cancellations for live event bookings are governed by your signed Event Services Agreement, not this policy.

4. Damages & Issues

Please inspect your order as soon as you receive it. If your magnet arrives damaged, defective, or isn't what you ordered, email us at hello@binkandco.com and we'll resolve it quickly.

5. Contact Us

Email: hello@binkandco.com
We're always happy to help with questions or order issues.